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Home School Policy

The school, parents and governors

Together we will: -

  • encourage a positive attitude to school and learning
  • encourage respect for school property and surroundings and the property of other people.

The school will: -

  • care for your son’s safety and well being. He will be fully supported by care staff and teachers
  • provide a broad and balanced curriculum and seek to meet the individual needs of your son to enable him to work towards his potential
  • encourage and expect the highest possible standards of work and behaviour through good relationships and a developing sense of responsibility
  • endeavour to keep good discipline using the merit scheme consistently for rewards and sanctions
  • keep you informed of your son’s progress through regular review meetings
  • let you know of any concerns or problems that affect your son’s work or behaviour
  • be open and welcoming at all times to phone calls, letters and visits

The parents:I will: -

  • make sure that my son attends school regularly
  • make sure that he returns with the correct clothing
  • attend reviews
  • tell the school of any concerns or problems arising at home that might affect my son’s work or behaviour
  • support the school’s behaviour policy
  • support the school’s homework policy
  • notify the school of any absence as soon as possible

Student: I will try my hardest to always:

  • Work hard & learn
  • Be in the Right Place at the Right Time doing the Right Thing

 

Complaints Policy

Principles

The aim of the outlined policy is to ensure a rapid and effective resolution to be reached in issues arising causing concern for students, parents or members of the community. Our aim would be to deal with concerns at an early stage in an informal manner. However, this policy is recognition that a formal procedure may need to be invoked when initial attempts to resolve the issue are unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further. (A full version of Marland Schools Complaints Policy is available upon request from the school).

Dealing with Complaints – Formal Procedures

At Marland School the nominated person with responsibility for the operation and management of the school complaints procedure is Jenny Burton (Pastoral Support Manager). In Mrs Burton’s absence all complaints can be referred straight to Keith Bennett (Principal)

Stage 1

The complaint should initially be heard by the member of staff concerned (though not the subject of the complaint).

Stage 2

If the complaint is not resolved, the matter should be referred to the Complaint Coordinator and/or the Principal.

Stage 3

If the complaint is not resolved or the complaint is about the Principal or a governor it should be referred to the Chair of Governors to be heard by the Governing Bodies appeal panel.

On occasions, due to the relatively small size of Marland School, it may be necessary to go straight to stage 2. An unsatisfied complainant can always take a complaint to the next stage.

If the complaint directly concerns the conduct to the Principal or a Governor, or where a Principal or Governor has been involved in the issue previously, then a complaint can be made directly to the Chairman of Governors via the Clerk to the Governors at the school. If the complaint concerns the conduct of the Chairman of Governors, or where the Chairman of Governors has been involved in the issue previously then a complaint can be directed to Devon Local Education Authority.

Fair Processing

Policies

 

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